Charity profile

About Us

Citizens Advice Elmbridge (West) is a local charity supporting the residents of Walton on Thames, Weybridge and Hersham in Surrey. We provide free, impartial, confidential and independent advice to all people in need, over the age of 16. People come to us for advice relating to a wide variety of issues, ranging from Debt, Benefits, Employment, Immigration, Family or Consumer problems.

Our Advisers will listen to clients, research the options and look at the possible outcomes of different courses of action. They will do not tell clients what to do, but help them to make their own decisions. Our service is tailored to individual need and client focused, using up to date information.

We also manage North Surrey Domestic Abuse Service, who support people experiencing or that have experienced Domestic Abuse and their children. We offer a range of practical and emotional support services, serving a wider geographical area of Elmbridge, Spelthorne and Epsom & Ewell.

Our Impact

Our last year in figures :

- 3676 clients advised

- 297 cases of homelessness prevented or averted

- Over 15,810 individual advise issues handled

- £366,853 debt written off

- £1,295,830 debt managed

- £310,252 gained for clients

- 1200 people supported through North Surrey Domestic Abuse Service, 401 being residents of Elmbridge.

For more information please find our most recent Impact Report

Client Feedback

91% feel positive or very positive about the service provide

87% said their problem was resolved.

Support our work

We rely on the support of people like you to help us make a difference for thousands of clients. Many thanks for generously supporting our charity. Your support will enable us to help more people to resolve the issues they are facing and move on with their lives.